These Terms and Conditions set out the basis on which Cleaners Westminster provides cleaning services to its customers within Westminster and surrounding areas. By making a booking, whether online, by message, or through any other method, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following definitions apply:
1.1 Customer means any individual or business that requests or receives cleaning services from Cleaners Westminster.
1.2 Company, we, us or our means Cleaners Westminster, the provider of the cleaning services.
1.3 Services means domestic or commercial cleaning and any related services supplied by the Company to the Customer, as agreed at the time of booking.
1.4 Cleaner means any person engaged by the Company to carry out the Services.
1.5 Premises means the property or location where the Services are to be performed.
1.6 Agreement means the contract between the Company and the Customer comprising these Terms and Conditions and the details of the confirmed booking.
2.1 The Company provides cleaning services within Westminster and nearby areas, including regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and other related services where agreed.
2.2 The precise scope of the Services, including the number of cleaners, estimated duration, and any special instructions, will be agreed at the time of booking. Any tasks not expressly agreed may be treated as additional Services and may incur additional charges.
2.3 The Company reserves the right to decline any booking it reasonably considers unsafe, unsuitable, or outside the typical scope of professional cleaning services.
3.1 Bookings may be made by the Customer via the Companys accepted communication channels. The Customer must provide accurate and complete information, including the Premises address, type of property, required Services, preferred dates and times, and any access details.
3.2 A booking is not confirmed until the Company has issued a booking confirmation. The Company may issue confirmation verbally or in writing, and may require a deposit or pre-payment before confirming.
3.3 The Customer is responsible for ensuring that any information provided for the booking is correct. The Company shall not be liable for delays or failure to provide the Services due to incomplete or incorrect information.
3.4 The Company will use reasonable efforts to allocate the same Cleaner to recurring bookings; however, this cannot be guaranteed and is subject to staff availability.
4.1 The Customer must ensure that the Cleaner has safe and timely access to the Premises at the agreed time. This may include providing keys, codes, or arranging for someone to be present to allow access.
4.2 If the Cleaner is unable to gain access to the Premises, or if access is delayed by more than 15 minutes due to the Customers actions or inactions, the Company may treat the booking as cancelled by the Customer and may charge a cancellation fee in accordance with section 7.
4.3 The Customer is responsible for ensuring that all alarms are disarmed, pets are secured where necessary, and any access instructions are clear and lawful.
5.1 The Customer must provide a safe working environment for the Cleaner, including adequate lighting, running water, and access to electricity.
5.2 The Customer must inform the Company of any health and safety risks at the Premises, including but not limited to hazardous materials, damaged fixtures, or areas that are structurally unsafe.
5.3 The Customer must not request any illegal or unsafe activities from the Cleaner and must not ask the Cleaner to use products or equipment that are unsafe or unsuitable for the task.
5.4 The Customer must ensure that valuable, delicate, or irreplaceable items are stored safely where they are not likely to be accidentally damaged. If the Customer wishes such items to be cleaned, this must be clearly communicated in advance.
6.1 The price for the Services will be quoted to the Customer at the time of booking based on the information provided. The Company reserves the right to amend the quote if the information provided by the Customer is incomplete, inaccurate, or if the actual condition of the Premises is significantly different from that described.
6.2 Prices may be calculated by the hour, per visit, or on a fixed-fee basis, depending on the type of service. The Customer will be informed of the applicable pricing structure prior to confirmation.
6.3 Unless otherwise agreed, payment is due on or before the day the Services are provided. The Company may require a deposit or full pre-payment for certain services, such as end of tenancy cleaning or one-off deep cleans.
6.4 Accepted payment methods will be communicated to the Customer at the time of booking. The Customer must ensure that payment details are valid and that sufficient funds are available.
6.5 If payment is not received when due, the Company reserves the right to suspend or cancel further services and to charge interest on overdue amounts at the statutory rate permitted under English law, accruing daily until payment is received in full.
6.6 Any additional services requested on the day of cleaning and agreed by the Company may incur extra charges, which will be payable by the Customer in accordance with this section.
7.1 The Customer may cancel or reschedule a booking by giving the Company notice within the minimum notice period specified to the Customer at the time of booking. If sufficient notice is given, no cancellation fee will normally apply.
7.2 If the Customer cancels or reschedules with less than the minimum required notice, the Company may charge a cancellation fee up to the full value of the scheduled service, particularly where the Cleaner has already been allocated or dispatched.
7.3 In the event that the Cleaner is unable to attend due to illness, transport issues, or other unforeseen circumstances, the Company will attempt to provide a replacement Cleaner or to reschedule the appointment at a mutually convenient time. The Company will not be liable for any consequential losses arising from such changes.
7.4 If access to the Premises is not provided at the scheduled time, or if the Cleaner is turned away by the Customer, the Company may treat this as a late cancellation by the Customer and apply the relevant charges.
8.1 The Company aims to provide services with reasonable skill and care, using competent Cleaners and appropriate products for typical residential and commercial surfaces.
8.2 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, ideally within 24 hours of the service, specifying the nature of the issue.
8.3 Where a complaint is found to be justified, the Company may, at its discretion, offer a re-clean of the affected area or another reasonable remedy. Any such remedy shall be the Customers sole and exclusive remedy for service-related issues.
8.4 The Company is not obliged to offer refunds where the Services have been provided in accordance with these Terms and Conditions and any applicable service description.
9.1 The Company shall maintain appropriate public liability insurance and, where applicable, employers liability insurance in connection with the provision of the Services.
9.2 The Company will take reasonable care when providing the Services, but shall not be liable for normal wear and tear, pre-existing damage, deterioration, or damage arising from the inherent nature of certain materials or surfaces.
9.3 The Company shall not be liable for any loss or damage arising from the use of cleaning products or equipment supplied by the Customer, or from instructions or requests given by the Customer that are contrary to the manufacturers guidance or standard practice.
9.4 The Customer must report any alleged damage or loss as soon as reasonably practicable and in any event within 24 hours of becoming aware of it, providing reasonable evidence to support the claim. Failure to report within this timeframe may affect the Companys ability to investigate and may limit any potential remedy.
9.5 The Companys total liability to the Customer in respect of any loss or damage arising from or in connection with the Services shall be limited to the amount paid by the Customer for the specific service during which the incident occurred, except where such limitation is not permitted by law.
9.6 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
10.1 The Customer is responsible for securing cash, jewellery, artwork, and other valuables prior to the arrival of the Cleaner. The Company shall not be liable for any loss of such items unless there is clear evidence of wrongdoing by a Cleaner acting in the course of their duties.
10.2 If keys or access devices are provided to the Company, they will be stored and used with reasonable care. The Companys liability for the loss of keys or access devices shall be limited to the reasonable cost of replacing the key or device itself and shall not extend to any consequential losses.
11.1 The Company will comply with applicable UK regulations relating to the handling and disposal of waste generated during the provision of the Services.
11.2 The Services do not normally include the removal of large volumes of waste, construction debris, hazardous waste, clinical waste, or any materials subject to special disposal regulations. The Customer remains responsible for arranging appropriate collection or disposal of such materials.
11.3 The Company may, at its discretion and subject to additional charges, assist with the collection of general household or office waste provided that it is safely bagged and suitable for normal disposal streams.
11.4 The Customer must not request the Cleaner to remove or transport hazardous materials, including but not limited to asbestos, chemicals, solvents, oils, paint, or contaminated items that require specialised disposal.
12.1 Unless otherwise agreed, the Company will supply its own basic cleaning products and equipment suitable for standard cleaning tasks.
12.2 If the Customer requests or requires the Cleaner to use the Customers own equipment or products, the Customer is responsible for ensuring that such items are safe, in good working order, and suitable for the intended purpose.
12.3 The Company shall not be responsible for any damage or poor results arising from the use of Customer-supplied products or equipment.
13.1 The Company is committed to maintaining high standards of health and safety for both Customers and Cleaners.
13.2 Cleaners must not be subjected to any form of abuse, harassment, or discrimination. The Company reserves the right to withdraw Services immediately if a Cleaner is treated inappropriately, without any obligation to refund the Customer.
13.3 Cleaners are not permitted to undertake heavy lifting, work at excessive heights, or carry out any activity that the Company reasonably believes could pose a risk of injury or breach health and safety legislation.
14.1 The Company shall not be liable for any failure to perform, or delay in performance of, any of its obligations under these Terms and Conditions that is caused by events beyond its reasonable control, including but not limited to extreme weather, transport disruptions, strikes, pandemics, or legal restrictions.
14.2 Where a force majeure event occurs, the Company will use reasonable efforts to inform the Customer and to resume Services as soon as it is reasonably practicable to do so.
15.1 The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or its business operations.
15.2 The version of the Terms and Conditions in force at the time of the booking will apply to that booking, unless a change is required by law or regulatory authority.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
18.1 These Terms and Conditions, together with any written confirmation of booking and any agreed service description, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
18.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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