This Privacy Policy explains how Cleaners Westminster collects, uses, stores and protects personal data relating to customers and prospective customers in the Westminster area. It is intended to meet the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read this Privacy Policy and understand how we process your personal data.
This Privacy Policy applies to all Cleaners Westminster customers and service users located in the Westminster area, including individuals making enquiries, booking services, or otherwise interacting with us. Cleaners Westminster acts as the data controller for the personal data described in this Policy, meaning we determine the purposes and means of processing that data.
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Contact and identification details, such as your full name, postal address, property access information where required for service delivery, and communication preferences.
Communication details, including records of enquiries, messages, and any correspondence relating to bookings, complaints, feedback or support.
Service and booking details, such as the type of cleaning service requested, frequency of visits, preferred dates and times, and notes about your property that are relevant to providing the service.
Payment and transaction details, including payment confirmations and records of services paid for. Card or bank details are processed by secure payment processors and are not stored by us where this can be avoided.
Technical and usage information, such as basic information about how you access our website or digital tools, including device and browser details and general analytics data, where this is collected in a way that may identify you or be linked to you.
Marketing and consent information, such as your preferences for receiving marketing communications, and any records of consent or objection to marketing.
We collect personal data in the following ways:
When you contact us directly to request a quote, make an enquiry, or book a service.
When you provide information to our cleaning staff at your premises if needed to perform the services safely and effectively.
When you interact with our website or digital tools, including through forms or cookies and similar technologies that may collect limited personal data.
From third party service providers who support our operations, such as payment processors or booking platforms, where they lawfully share information with us.
We only process your personal data where we have a lawful basis under data protection law. The main legal grounds we rely on are:
Performance of a contract: We process personal data to provide our services, manage bookings, process payments, and communicate with you about your cleaning services.
Legal obligation: We may process personal data to comply with legal and regulatory requirements, such as record keeping, tax obligations, and responding to lawful requests from authorities.
Legitimate interests: We may process personal data to improve our services, manage our business, prevent fraud, and handle customer queries, complaints or claims. When we rely on legitimate interests, we consider and balance any potential impact on your rights.
Consent: In specific circumstances, such as certain types of marketing communications or non-essential cookies, we may rely on your consent. You can withdraw your consent at any time, which will not affect the lawfulness of processing before consent was withdrawn.
We use your personal data for the following purposes:
To provide cleaning services, including arranging appointments, accessing your property as agreed, and tailoring our services to your needs.
To manage customer relationships, including handling enquiries, confirmations, cancellations, rescheduling, complaints and feedback.
To process payments, manage invoices, and maintain accurate financial and service records.
To improve and develop our services, for example by reviewing feedback, monitoring service quality, and analysing general usage trends.
To send you service-related communications, such as appointment reminders, important updates, or changes to our terms or policies.
To send marketing communications about our services, offers or updates, where we are permitted to do so by law and in line with your preferences.
To protect our business and customers, including for fraud prevention, security, and the exercise or defence of legal claims.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These third parties can only use your data in accordance with our instructions and must implement appropriate security measures. Such processors may include:
Payment processing providers who handle card or other electronic payments securely.
IT, hosting, and cloud service providers that support our website, booking systems, communications and data storage.
Administrative and professional service providers, such as accountants or legal advisers, where access to limited personal data may be necessary for their services.
We may also share your personal data where required by law, with regulators, enforcement bodies or other authorities, or where it is necessary to exercise or defend legal claims. We do not sell your personal data.
Where any of our service providers or processors are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is protected by appropriate safeguards. These may include using standard contractual clauses approved by relevant authorities or ensuring that transfers are to countries with adequate levels of data protection.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements. The retention period may vary depending on the type of data and our relationship with you, but we generally follow these principles:
Customer and service records are kept for as long as you remain a customer and for a reasonable period afterwards to handle queries, disputes or claims.
Financial and transaction records are kept for the period required by tax and accounting laws.
Marketing data is retained while you remain subscribed or until you object or withdraw consent, after which we will stop marketing communications and may retain limited information to record your preference.
When data is no longer needed, we will securely delete or anonymise it in accordance with applicable laws and our internal policies.
Under data protection law, you have several rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data.
The right to rectification: You can ask us to correct or update inaccurate or incomplete personal data we hold about you.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent.
The right to restriction of processing: You can request that we restrict the processing of your personal data in specific situations, such as while a complaint or request is being investigated.
The right to data portability: Where processing is based on consent or contract and carried out by automated means, you may ask to receive your personal data in a structured, commonly used and machine-readable format and ask us to transmit it to another controller where technically feasible.
The right to object: You can object at any time to processing of your personal data based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds. You always have the right to object to direct marketing.
The right to withdraw consent: Where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and processors who need it to perform their duties, using secure systems and tools, and regularly reviewing our security practices.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any updated version will apply from the date it is published. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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