Terms and Conditions for Cleaners Westminster

These Terms and Conditions set out the basis on which Cleaners Westminster provides domestic and commercial cleaning services. By making a booking, you agree that you have read, understood, and accepted these terms. They are designed to clarify expectations, protect both the customer and the cleaning provider, and support a fair and professional service arrangement.

Throughout this document, references to “we,” “us,” and “our” mean the cleaning company providing the service, while “you” and “your” mean the customer, account holder, or authorised person making the booking. These terms apply to all cleaning services in Westminster arranged through our booking process, whether for one-off appointments or recurring visits.

We reserve the right to update these terms from time to time. The version in force at the time of booking will apply to that service unless we notify you otherwise. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full effect.

To arrange a booking, you must provide accurate details about the property, access arrangements, preferred service type, and any relevant instructions. A booking is only confirmed once we have accepted the appointment and, where required, received any deposit or advance payment. We may ask for additional information before confirming the visit, especially where the work involves specialist equipment, time-sensitive access, or unusual cleaning conditions.

It is your responsibility to ensure that the booking details are complete and correct. This includes the address, service date, estimated duration, parking restrictions, entry instructions, and any known hazards. If details change after confirmation, you must inform us as soon as possible so that we can assess whether the service can still be delivered as planned. Failure to provide accurate information may result in delays, additional charges, or cancellation.

The service scope is limited to the tasks agreed at the time of booking. If you request additional work on the day, we may agree to carry it out, but this depends on time, staff availability, equipment, and suitability of the task. Any extra work may be subject to an additional fee. For clarity, our Westminster cleaning service does not include activities outside the agreed scope unless confirmed by us in writing or by another traceable method.

Payments must be made in accordance with the pricing and payment terms provided at the time of booking. Prices may vary depending on the type of service, the size and condition of the property, the frequency of visits, and any special requirements. Unless otherwise stated, all fees are payable in pounds sterling and may be subject to VAT where applicable.

We may require full payment in advance, partial prepayment, or payment upon completion, depending on the service category and booking arrangement. For recurring cleaning services Westminster, payment methods and billing schedules will normally be agreed in advance. If payment is not received on time, we may suspend further services, withhold future appointments, or charge reasonable costs associated with late payment recovery, where lawful.

Any quote provided before we inspect the property is an estimate based on the information supplied by you. If the actual condition of the property differs materially from the information provided, we may revise the price to reflect the time, labour, or materials needed to complete the work. We will always aim to discuss this with you before proceeding where possible.

Cancellations and rescheduling requests must be made within a reasonable time and in accordance with the notice period stated at booking. If you cancel too late, fail to provide access, or decline the service after the cleaner has arrived, we may charge a cancellation fee or the full service fee if we have already incurred costs or lost the opportunity to reallocate the appointment.

If we need to cancel or rearrange a visit, we will make reasonable efforts to notify you and offer an alternative time. We are not responsible for delays or cancellations caused by events beyond our reasonable control, including severe weather, transport disruption, illness, accidents, equipment failure, or emergencies. In such cases, we will try to complete the service promptly once the disruption has passed.

Where a booking is part of a recurring arrangement, repeated late cancellations, access issues, or non-payment may lead us to suspend or terminate the service. We will usually give notice where practical, but immediate termination may apply if there is misuse, abuse, unsafe conditions, or a serious breach of these terms.

Service Standards and Customer Responsibilities

We aim to deliver our services with reasonable care and skill, using appropriate products and methods for the agreed task. However, cleaning outcomes can depend on the age, condition, material, and previous maintenance of the property or item being cleaned. Some stains, odours, limescale, ingrained dirt, or damage may not be fully removable. A cleaning service is not a restoration service unless expressly agreed.

You agree to provide a safe working environment. This includes suitable access, electricity and water where needed, safe storage of fragile items, and prior notice of any known risks such as exposed wiring, slippery surfaces, asbestos, infestations, sharps, bodily fluids, or hazardous substances. We may refuse or stop work if we believe the environment is unsafe or if the property presents a risk to staff, occupants, or equipment.

If keys, alarm codes, parking permits, or other access items are entrusted to us, you confirm that you have authority to provide them. We will take reasonable care of any items temporarily in our possession, but you remain responsible for ensuring that access arrangements are lawful and secure. If you ask us to lock up, activate alarms, or leave in a specific way, please provide clear instructions in writing where possible.

Our liability is limited to losses that arise directly from our breach of contract, negligence, or failure to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to this, we are not responsible for indirect, incidental, or consequential losses, such as loss of earnings, loss of enjoyment, or business interruption.

Where damage is alleged to have occurred during a service, you must notify us as soon as reasonably possible and in any event within a reasonable period after the incident is discovered. You should take steps to minimise any further loss or damage. We may request photographs, a written description, proof of ownership, and an opportunity to inspect the item or area before any decision is made. Failure to report promptly may affect our ability to investigate.

In the event that we accept responsibility, our liability will normally be limited to the lesser of the cost of repair, replacement, or re-performance of the affected part of the service, subject to any applicable legal rights. We are not liable for pre-existing damage, poor installation, wear and tear, hidden defects, or issues caused by unsuitable materials, inadequate maintenance, or instructions supplied by you.

Waste Handling and Regulatory Compliance

We operate in accordance with applicable UK waste and environmental rules. Any waste generated by the cleaning service will be handled responsibly and only disposed of where the service scope and local arrangements permit. We will not knowingly dispose of restricted items, clinical waste, hazardous chemicals, sharp objects, asbestos-containing materials, or any item requiring specialist collection unless separate arrangements have been agreed and are legally compliant.

You are responsible for informing us in advance if the property contains items requiring special handling or if any waste is potentially regulated. This includes contaminated materials, bodily fluids, needles, broken glass in unsafe quantities, mould-affected items beyond ordinary cleaning, or substances that may pose a health or environmental risk. We may suspend the service until the relevant risks have been removed or controlled.

Where our staff remove rubbish, bag waste, or move items to designated collection points as part of the agreed cleaning arrangement, you confirm that you have the right to authorise such actions. You also confirm that any disposal requested by you complies with applicable laws, tenancy terms, building rules, and waste management requirements. We may refuse a request that would put us in breach of environmental, safety, or disposal regulations.

Complaints, Termination, and General Provisions

If you are dissatisfied with any part of the service, please raise the issue promptly so that we can review it and, where appropriate, provide a remedy. We may offer a return visit, partial refund, or other reasonable solution depending on the circumstances. Any remedy will be assessed on a case-by-case basis and will take into account the information provided, the condition of the property, and whether we had the opportunity to address the problem.

We may terminate or suspend a booking or ongoing arrangement if you breach these terms, fail to pay, provide unsafe access, ask us to perform unlawful work, or behave in a threatening, abusive, or discriminatory manner. We may also stop work if the property contains hazards not disclosed in advance or if continuing would place staff or others at risk. In such cases, you may remain liable for work already performed and any reasonable costs incurred.

No waiver of any term shall be effective unless agreed by us in writing. If we choose not to enforce a right on one occasion, this does not mean we give up that right on future occasions. Any notices under these terms may be given by the communication method used for the booking or by another reasonable traceable method.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise.

By proceeding with a booking for cleaners Westminster, you confirm that you have the authority to accept these terms on behalf of all persons using the service at the property. You also confirm that you understand the terms relating to booking, payment, cancellation, liability, and waste compliance, and that you will cooperate with us to help the service proceed safely and efficiently.

These terms form the entire agreement between the parties in relation to the service, unless specifically amended in writing. They are intended to operate fairly and transparently and to reflect the practical nature of professional Westminster cleaners services within the scope of UK consumer and business law.